We want to be honest about what a monitoring service can and cannot promise — over-promising here would be the opposite of the brand.
PingShift performs checks and sends alerts on a best-effort basis. We work hard to detect outages quickly and deliver every alert, and we monitor our own worker with an external dead-man's switch. But we do not guarantee that every outage will be detected, or that every alert will be delivered or delivered on time.
Alert delivery depends on third parties — email providers, Telegram, Discord, Slack, and your own network. Network conditions, provider outages, misconfigured channels, or unverified channels can delay or prevent an alert. Checks can also miss brief blips that recover between intervals.
PingShift is not liable for missed or delayed alerts, undetected outages, or any downstream losses (lost revenue, reputation, or data). This statement supplements the limitation of liability in our Terms of Service.
Any uptime commitment or "missed-outage credit" we introduce in future will be defined tightly and separately in a dedicated agreement. Until then, no specific availability percentage is promised.
We run PingShift's own public status page so you can see how the service itself is doing. Transparency cuts both ways.